Expert in enterprise monitoring infrastructure, IT consulting, and customer escalation management. Proven track record in leading complex migrations and solving critical system issues with exceptional client-facing communication skills.
Validated expertise in enterprise monitoring
Senior IT Administrator & Consultant
Senior Administrator & IT Consultant
Nagios, Zabbix, Centreon
10+ Customers, 10,000+ Hosts
Escalation Management & Consulting
Deep expertise in enterprise monitoring solutions with hands-on experience managing large-scale infrastructures across multiple platforms.
Led complex migration projects from legacy systems to modern monitoring platforms for enterprise clients with minimal disruption.
Exceptional ability to communicate complex technical issues with clarity to any audience - from management to engineering teams.
Technical owner and lead for legacy Nagios monitoring infrastructure. Proactively expanded responsibilities to stabilize Centreon platform and demonstrated deep expertise in Zabbix.
Provided expert technical support and consulting services for enterprise clients, specializing in monitoring infrastructure and incident resolution.
Specialized in monitoring solutions consulting, providing expertise in setting up and optimizing monitoring infrastructures for various clients.
Managed complex networking for system monitoring and management of different server farms, leading to maintenance and analysis of infrastructure performance.
Implemented Open Source Solutions for IT companies regarding system and server monitoring with ticketing systems, establishing foundational monitoring expertise.
To Whom It May Concern,
I have had the pleasure of supervising Mr. Shrestha at Cancom for several years in his role as Senior Administrator Monitoring. I am pleased to provide this letter of recommendation.
Mr. Shrestha was the technical owner and lead for our legacy Nagios monitoring infrastructure. He proactively expanded his responsibilities, taking over and stabilizing our Centreon platform following a team member's departure, and subsequently demonstrated deep expertise in Zabbix.
His most significant contribution was serving as the technical lead for a large-scale, cross-platform migration project from Nagios to Zabbix.
A key strength is his ability to communicate complex technical issues with clarity to any audience. He can effectively explain the business impact to management, discuss architectural details with engineers, and guide operational teams through solutions.
This skill made him an invaluable consultant during client escalations and critical incidents, where his calm and precise communication consistently helped resolve issues and build trust.
His working style is systematic, reliable, and proactive. He consistently took ownership of his domain, often extending his responsibility to coach other teams, particularly the Service Desk, which significantly improved our overall incident resolution process.
Mr. Shrestha performed all his duties to my fullest satisfaction.
I can confidently recommend him for any position that requires deep technical skill and exceptional client-facing communication.
I'm available for consulting opportunities, escalation management, and infrastructure projects. Let's discuss how I can help your organization with monitoring solutions and technical leadership.
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